Booking and visits
Every visit starts with a phone call. We ask a few questions, give you an arrival window and tell you anything you can do safely before we get there. When the plumber arrives, they look first, explain the problem and give you the cost before starting.
Emergencies
If water is coming through a ceiling, a pipe has split or sewage is rising from a floor drain, close the main shutoff and stop using fixtures. Then call (365) 517-6415. Our emergency shutoff guide shows how.
Water heaters, drains and sewers
Most of our calls involve one of three things: a heater that has stopped making hot water, a drain that has stopped draining, or a basement that has taken on water. Each has its own page in the services catalogue, and the answers below cover the basics.
Anything that changes over time, like rebates or permit fees, should be checked on the City of Brampton or Region of Peel websites before you rely on it.
Straight answers
How do I book a plumber?
Call (365) 517-6415. We book by phone only, and you will get an arrival window during the call.
Do you give a price before starting?
Yes. The plumber diagnoses the problem first, explains it, and gives you the cost before any work begins. Nothing starts without your approval.
Which plumbing problems are emergencies?
Water that will not stop, sewage backing up into the house, no water at all, or a leak close to electrical equipment. Close the main shutoff and call us.
Where is my main water shutoff?
In most Brampton homes it is in the basement where the water line comes through the foundation wall, close to the water meter, often in a furnace room or under the stairs.
Do I own my water heater?
A lot of Ontario households rent their water heater from a rental company. Look at your utility bill or the label on the tank to see if it is rented, the rental company may need to be involved in repairs or replacement.
How long does a tank water heater last?
Most tank heaters last roughly 10 to 15 years, depending on the water and on maintenance. Rust at the base, rumbling and shrinking hot water supply are signs it is ageing.
What does a backwater valve do?
A valve in the main sewer line that closes if sewage tries to run back into the house during a heavy storm. It needs a permit to install and should be checked every year.
Does the City of Brampton offer help with flood protection?
Brampton and Peel have offered programs related to basement flooding protection before; check the current City of Brampton and Region of Peel websites for terms before you book.
Is a permit needed for plumbing work?
New drains, moved fixtures, backwater valves and basement bathrooms usually require a building permit from the City of Brampton. Replacing a faucet or toilet in the same spot usually does not.
What makes a basement floor drain smell?
Usually the trap water has evaporated. Pour a litre of water into it. If the odour returns quickly the trap or the venting may need attention.
Can you clear tree roots from a sewer line?
Roots can be cut back with a drain machine, and a camera inspection shows how much damage they have done. Repeated root growth often points to a cracked or separated pipe.
Is Brampton tap water hard?
Brampton's water comes from Lake Ontario through Peel Region and is moderately hard. Many homes manage fine without a softener, but scale on fixtures is common.
Ready when you are. One call, a real plumber, an arrival window.
Call now(365) 517-6415